Terms and conditions

I. Basic Provisions

• These GTC apply in particular to contracts concluded at a distance between the Seller and the Buyer – consumer.
• If the Buyer purchases as an entrepreneur (company ID), these GTC and the relevant provisions of the Commercial Code shall apply accordingly.
• The Seller is a VAT payer.

II. Identification Details of the Seller and Contact

III. Definition of Terms

1. Consumer is a natural person who does not act within the scope of their business activity, employment, or profession when concluding and performing the contract.
2. Entrepreneur is a person who purchases in connection with their business activity (e.g., provides company ID).
3. Goods are party supplies, balloons, and related goods offered in the E-shop.
4. Services are primarily decoration design, preparation, transport, assembly/installation, possibly disassembly/removal, and other agreed activities.

IV. Order and Conclusion of the Contract

1. Sending an order in the E-shop is a proposal to conclude a contract.

2. The contract is concluded by confirmation of the order by the Seller (usually by e-mail). The Seller is entitled to contact the Buyer before confirming the order for the purpose of verifying data or availability.

3. By sending the order, the Buyer confirms that they have familiarized themselves with these GTC and agree with them.

4. The Seller reserves the right to refuse the order, especially in the case of an obvious pricing error, out-of-stock items, or inability to provide the Service on the requested date.

V. Prices, VAT, and Payment Terms

1. The Seller is a VAT payer.

2. Goods: prices for products (goods) are stated in the E-shop including VAT, unless explicitly stated otherwise.

3. Services: prices of Services may be stated on the website (e.g., in the price list) excluding VAT only as an informative "base price" (net). The final price of the Service for the consumer always includes VAT and is displayed at the latest before sending the order (in the cart) or in the price offer/order confirmation.

4. The price of delivery and any additional services is stated in the cart before order confirmation.

5. Payment methods are displayed in the cart. The Seller may require a deposit for Services if it is stated in the offer/order confirmation.

VI. Delivery Terms – Goods

1. Delivery methods and their prices are stated in the cart.

2. Unless otherwise stated for the product, the Seller will send the Goods without undue delay, at the latest within 14 days.

3. If it turns out that the Goods are not available (e.g., out of stock), the Seller will contact the Buyer and agree on:

   • substitute performance, or

   • extension of the delivery period, or

   • cancellation of the order and refund of payment.

4. The Goods are considered received at the moment when the Buyer (or a person designated by them, except the carrier) takes over the Goods; in the case of partial delivery, upon receipt of the last part.

5. Upon receipt of the shipment, the Buyer should inspect the packaging and, in the case of obvious damage, make a record with the carrier.

VII. Conditions for Providing Services (Decoration, Assembly)

1. Services can be ordered:

   • as an item in the E-shop (package/service), or

   • based on the Buyer's inquiry and the Seller's price offer.

2. The scope of the Service, date, place of execution, price (including VAT), and any deposit will be stated in the order confirmation or in the price offer.

3. The Buyer is obliged to provide the necessary cooperation (access to premises, parking, timetable, contact person on-site, and any necessary permits), otherwise the Seller is not responsible for delays or inability to execute in full.

4. If consumable materials (e.g., balloons used in decoration) are part of the execution, which are consumed during the performance or become an inseparable part of the execution, they are considered part of the Service performance.

5. Cancellation/Change of Date (Termination): cancellation conditions (including any cost compensation) are stated in the price offer/order confirmation. If not stated, the Seller is entitled to charge the verifiably incurred costs (especially already purchased materials, logistics, reservation of the date) to a reasonable extent.

VIII. Withdrawal from the Contract – Consumer

A) Goods

1. The Consumer has the right to withdraw from the contract without giving a reason within 14 days from the day of receipt of the Goods.

2. To exercise the withdrawal, a clear statement is sufficient, e.g., by e-mail to info@miloore.sk. The Consumer may use the form provided in the attachment.

3. The Consumer is obliged to send the Goods back no later than 14 days from the day of withdrawal.

4. The Seller will refund all received payments (including the cheapest standard delivery method) no later than 14 days from the receipt of the withdrawal; however, the Seller may withhold the refund until the Goods are returned or proof of shipment of the Goods is provided.

5. The costs of returning the Goods are borne by the Consumer.

6. The Consumer is responsible for any reduction in the value of the Goods resulting from handling beyond what is necessary to establish the properties and functionality.

Exceptions to Withdrawal: the right of withdrawal does not apply in particular to goods made according to the consumer's specification or to measure (e.g., personalized balloons), and to other cases according to legal regulations.

B) Services

1. The Consumer has the right to withdraw from the contract for the provision of Services within 14 days from the conclusion of the contract.

2. If the Consumer explicitly requests the commencement of the Service before the expiration of the 14-day withdrawal period, they acknowledge that:

   • in case of withdrawal after the commencement of performance, they will pay a proportional part of the price for the actually provided performance up to the moment of withdrawal,

   • after full provision of the Service (if it started at the explicit request of the Consumer and with proper instruction) the right of withdrawal expires.

3. The Seller recommends that when ordering the Service, consent to the commencement of performance before the expiration of the period and the instruction should be handled via a checkbox in the cart or written confirmation.

IX. Liability for Defects and Complaints

1. The Seller is liable for defects in the Goods/Services to the extent according to applicable legal regulations.

2. The Buyer can submit a complaint:

   • by e-mail to info@miloore.sk, or

   • in writing to the address: LUMISYS s.r.o., Karpatská 7721/7, 911 01 Trenčín.

3. In the complaint, please state: order number, description of the defect, requested method of handling, and (if possible) photo documentation.

4. The Seller will confirm receipt of the complaint on a durable medium (e.g., e-mail) and will handle the complaint within the statutory period.

X. Alternative Dispute Resolution (ADR)

1. The Consumer has the right to contact the Seller with a request for remedy (by e-mail to info@miloore.sk) in case of dissatisfaction with complaint handling or suspicion of rights violation.

2. If the Seller responds negatively or does not respond within 30 days, the Consumer may submit a proposal to initiate alternative dispute resolution with an ADR entity according to the applicable legal regulations of the Slovak Republic.

XI. Personal Data Protection and Cookies

1. The Seller processes personal data to the extent necessary for handling the order, delivering the Goods, providing the Service, invoicing, and communication with the customer.

2. Detailed information on the processing of personal data and the use of cookies is provided in the document Privacy Policy / Cookies published on the E-shop.

XII. Final Provisions

1. These GTC are published on www.miloore.sk  and form an integral part of the contract.

2. The Seller reserves the right to reasonably amend the GTC; changes do not apply to contracts concluded before the effective date of the change.

3. Validity and Effectiveness: from 1.1.2026

Annex 1 – Template for Withdrawal Form

(send to the e-mail or address of the Seller)

Recipient: Miloore, Dolnozoborská 16, 949 01 Nitra, e-mail: info@miloore.sk
I hereby notify that I withdraw from the contract for this goods/service: [FILL IN]
Order date/date of conclusion of the contract: [FILL IN]
Name and surname: [FILL IN]
Address: [FILL IN]
Signature (if sent in paper form): [FILL IN]
Date: [FILL IN]